+ I have a small terraced house, would you clean this?
Yes, but smaller houses just aren't cost effective and therefore our minimum charge of £12.50 monthly would still apply.
+ Why are my windows left wet and not dried off?
When you have your windows cleaned using Pure water, all the trace elements contained in the tap water, known as Total Dissolved Solids or TDS, need to be removed from the water. Pure water attracts dirt like a magnet, as the water wants to return back to its conventional state. So when the windows and frames have been washed and rinsed with Pure water, no residue or dirt is left behind and the water dries naturally without leaving nasty streaks or major spotting.
+ Can you clean the window above my conservatory?
Yes. We can safely reach all windows above conservatories, including velux roof windows from the ground using our Water Fed Poles. We can also clean over obstacles such as pitched roofs making most windows accessible for cleaning. In fact, there aren't many places Water Fed Poles can't reach!
+ Are you reliable?
Yes we are very reliable. This is where most other Window Cleaners let themselves down. There's little point being business if you're unreliable! We will always clean your windows at the agreed frequency, except in extremely bad weather conditions, and we endeavour to contact ALL our clients in advance, so you know when we are coming.
+ Do you offer a guarantee?
Yes. If within 24 hours there are any problems with our workmanship, please call us and we will gladly rectify this free of charge.
+ Do I have to pay on the day of having my windows cleaned?
The answer is no, you do not have to pay on the day of having your windows cleaned. If you are out, an invoice will be posted through your door of your property marked with the amount of money left to pay as well as the date of your property being cleaned. Hassle free! Payments can then be made via... cash or bank transfer are all accepted whichever is most convenient for you. For any additional information or for product or services request, please be sure to contact a member of the team today.
+ Is Go Cardless a monthly direct debit?
No, GoCardless only asks for payment after if we have cleaned your windows.